Exchange & Refund Policy

Thankyou for your purchase. We hope you are happy with your purchase. We take strict measures to ensure that customers get what they ordered. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange, store credits/voucher or a full refund. Please see below for more information on our Exchange & Refund Policy.


  • KitaabNow follows a 7 day Exchange & Refund Policy from the date of purchase.
  • All returned items must be in new and unused condition, with all their original tags and labels attached.
  • Please note that the refunds will be entertained only through bank account transfers, JazzCash or store credits/voucher. Standard transaction charges (if any) will be deducted from the refunded amount.


  • Deliverable items like print and bind service can’t be returned or exchanged once the order has been placed and processed.
  • Books can only be returned if you have received a wrong item.
  • All items purchased on sale can not be returned for an exchange or a refund.


If you have any questions concerning our Exchange & Refund Policy, please contact us at:

  1. By email: [email protected]
  2. By visiting this page on our website: Contact us
  3. By phone call: 03222848222
  4. By WhatsApp: 03222848222