Orders & Products

Yes, all products on KitaabNow are brand new and unused.

No, there are no hidden costs or charges of any sort.

Yes, you can request a certain book and we’ll try to find it for you. You may contact us to send the book details you need.

No, there is no minimum order amount requirement to place an order.

Yes, you can place an order by contacting us via a phone call or through WhatsApp and our team will help you with order placement.

Our representative will call you for order confirmation and upon confirmation, we shall start processing your order.

The order you have placed will be displayed in your order history and you’ll receive a confirmation email. Our team will also call you for order confirmation prior to processing it.

Once you place an order, our team will call you for confirmation. You can also cancel an order by notifying us through our contact us page. Any order can be cancelled before it has been shipped.

Yes, you may add or delete items from your order before it has been shipped. Please contact us and our customer support team will assist you in adding or removing items from your existing order.

Your order number will be displayed in the order history. The confirmation email you receive afterwards also contains your order number.

You can check your order tracking information in account dashboard.


Payments & Delivery

We accept payments by Cash on Delivery and Bank Transfer.

You have to pay the courier service before you can receive it. We totally understand your concern and we are always here to help you. In case of any concern or problem, please contact us and our team will respond appropriately.

Delivery charges are flat Rs. 200 nationwide. We offer a free delivery if your order amount exceeds Rs. 2000.

We start processing an order as soon as it is placed and after it has been confirmed over the phone. Ideally it takes from 1-2 business days to ship an order.

Yes, you can add instructions in the order notes box on the checkout page.

Unfortunately, you can not self collect your order.

Our order delivery is dependent upon our trusted logistic partners and orders get delivered Monday to Saturday during work hours.

You can change a delivery address by clicking on addresses under account dashboard. If you need to change a delivery address after you’ve placed an order, please contact us.

Unfortunately, it is not possible as the order, at this stage is already with a courier service.

We normally do not ship internationally but under special request we can attempt to ship internationally. Please contact us to initiate an international order.

We’ll email you once your order has been shipped. Alternatively you can check your order status under account dashboard.


Print & Bind Service

Please visit our print and bind services page. To place an order, you need to upload a printable document or provide a link to download the document. You may also opt to go with a binding type. The price estimator is for your convenience to calculate your total charges and will need you to put in the number of colored and non-colored pages to show you an estimated total price. Lastly you’ll need to fill in the form at the end of the page to finalize the order. Once we have received the order, our team will contact you with an actual price of the complete print and bind job before processing the order.

If you need assistance in placing a Print & Bind order, pls contact us and our customer support team shall guide you further.

KitaabNow uses good quality A4 printer paper. All printing is done using laser printers to ensure a premium print quality.

Yes you can, please instruct so in the order notes box while placing the print order. Our team will call you to finalize the order and you may instruct then as well.

Please instruct so in the order notes box while placing the print order. Our team will call you to finalize the order and you may instruct then as well.

Yes you can, please instruct so in the order notes box while placing the print order. Our team will call you to finalize the order and you may instruct then as well.

The final price includes the cost of printed pages of your document (colored and non-colored), the type of binding chosen and the delivery cost. Our team will contact you with final details after you have placed an order before it goes into printing.

Unfortunately, this won’t be possible once the order has been printed.

Please check binding types to learn more on what binding to choose for a document.

You can upload printable documents in .doc, .ppt, .pdf, xls

The maximum document upload size is 25 MBs. If the document is larger than 25 MB, please provide a URL for the document. Alternatively, you can contact us for further assistance.

If your document size exceeds 25 MBs, it can not be uploaded. You can provide a download link to the document. You can do so using Google drive or any other cloud service.


Exchange, Returns & Refunds

You can initiate a return process by contacting us at 03222848222 or via email at [email protected] Please check our returns and exchange policy for more details. You may also contact us by clicking ‘here‘.

You can return anything bought from KitaabNow except print and bind service. All returned items must be unused and in undamaged condition with their original packaging intact. Books returned should not have anything written on them.

You can initiate a return by contacting us and our representative shall guide you further.

KitaabNow follows a 7 day return and exchange policy from the date of purchase. If 7 days have gone by , unfortunately we can’t offer you a refund or an exchange. Please check our returns and exchange policy for more details by clicking here.

All refunds are usually processed within a week after the returned product(s) have been received by us.

Our support team will contact you for more details when processing your refund. Refunds are made by issuing a store credit, Jazz Cash or bank transfer. Please note standard transaction charges (if any) will be deducted from the original amount.


User Account

Although it is not necessary but we highly recommend you create a user account for ease of use in the future.

Alternatively, you may simply place an order as a guest by providing essential information at the checkout page.

You can create an account by clicking the login/register button at the top right. Alternatively you can create an account by clicking create an account checkbox at the checkout page and by providing your password.

If you’ve forgotten your password, choose the ‘Forgot your password?’ link on the account login/register page. We will send you an email containing a link to set up a new password.

You can check your account details and order history by clicking my account button at the top right any page.

Yes your information is safe with KitaabNow. Please check our Privacy Policy for more details.