CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide

Rs. 20,585
  • Authors: Raymond Lacoste, Kevin Wallace
  • ISBN: 9781587205613
  • Publisher: Pearson Education
  • Format: Paperback – 1024 pages
  • Language: English
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Description

CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide is a comprehensive self-study tool for preparing for the new TSHOOT exam. Complete coverage of all exam topics as posted on the exam topic blueprint ensures readers will arrive at a thorough understanding of what they need to master to succeed on the exam. The book follows a logical organization of the TSHOOT exam objectives. Material is presented in a concise manner, focusing on increasing readers’ retention and recall of exam topics.

Key Features
  • Revised edition of the #1 selling CCNP preparation self-study guide
  • Book content is fully updated to align to the new CCNP TSHOOT exam objectives
  • Book and CD are packed with features to help candidates master more difficult testing methods on the actual exams
  • Practice tests contain exam-realistic questions that closely mimic the difficulty of the actual exam.
  • Includes supplemental video training
Table of Contents
  1. Introduction xxx
  2. Part I Fundamental Troubleshooting and Maintenance Concepts
    1. Chapter 1 Introduction to Troubleshooting and Network Maintenance 3
      1. “Do I Know This Already?” Quiz 3
      2. Foundation Topics 9
      3. Introduction to Troubleshooting 9
      4. Defining Troubleshooting 9
      5. The Value of Structured Troubleshooting 11
      6. A Structured Approach 13
      7. Problem Report 13
      8. Collect Information 14
      9. Examine Collected Information 15
      10. Eliminate Potential Causes 16
      11. Propose an Hypothesis 17
      12. Verify Hypothesis 18
      13. Problem Resolution 19
      14. Popular Troubleshooting Methods 20
      15. The Top-Down Method 21
      16. The Bottom-Up Method 21
      17. The Divide-and-Conquer Method 22
      18. The Following the Traffic Path Method 23
      19. The Comparing Configurations Method 23
      20. The Component Swapping Method 24
      21. Practice Exercise: Selecting a Troubleshooting Approach 25
      22. Introduction to Network Maintenance 26
      23. Defining Network Maintenance 26
      24. Proactive Versus Reactive Network Maintenance 27
      25. Well-Known Network Maintenance Models 28
      26. Example of Adapting a Network Maintenance Model 28
      27. Common Maintenance Procedures 29
      28. Routine Maintenance Tasks 29
      29. Scheduled Maintenance 30
      30. Managing Network Changes 30
      31. Maintaining Network Documentation 32
      32. Restoring Operations After a Failure 33
      33. Measuring Network Performance 34
      34. The Troubleshooting and Network Maintenance Relationship 34
      35. Maintaining Current Network Documentation 35
      36. Establishing a Baseline 36
      37. Communication 36
      38. Change Management 37
      39. Exam Preparation Tasks 39
      40. Review All Key Topics 39
      41. Define Key Terms 39
    2. Chapter 2 Troubleshooting and Maintenance Tools 41
      1. “Do I Know This Already?” Quiz 41
      2. Foundation Topics 45
      3. The Troubleshooting and Network Maintenance Toolkit 45
      4. Network Documentation Tools 46
      5. Basic Tools 47
      6. CLI Tools 47
      7. GUI Tools 48
      8. Recovery Tools 48
      9. Logging Tools 53
      10. Network Time Protocol as a Tool 56
      11. Advanced Tools 57
      12. Overview of SNMP and NetFlow 57
      13. Creating a Baseline with SNMP and NetFlow 58
      14. SNMP 58
      15. NetFlow 59
      16. Cisco Support Tools 64
      17. Using Cisco IOS to Verify and Define the Problem 64
      18. Ping 64
      19. Telnet 67
      20. Traceroute 67
      21. Using Cisco IOS to Collect Information 68
      22. Filtering the Output of show Commands 69
      23. Redirecting show Command Output to a File 73
      24. Troubleshooting Hardware 74
      25. Collecting Information in Transit 75
      26. Performing Packet Captures 75
      27. SPAN 76
      28. RSPAN 78
      29. Using Tools to Document a Network 80
      30. Exam Preparation Tasks 85
      31. Review All Key Topics 85
      32. Define Key Terms 86
      33. Complete Tables and Lists from Memory 86
      34. Command Reference to Check Your Memory 86
    3. Chapter 3 Troubleshooting Device Performance 93
      1. “Do I Know This Already?” Quiz 93
      2. Foundation Topics 96
      3. Troubleshooting Switch Performance Issues 96
      4. Cisco Catalyst Switch Troubleshooting Targets 96
      5. TCAM Troubleshooting 101
      6. High CPU Utilization Troubleshooting on a Switch 105
      7. Troubleshooting Router Performance Issues 106
      8. Excessive CPU Utilization 107
      9. Understanding Packet-Switching Modes (Routers and Multilayer Switches) 113
      10. Troubleshooting Packet-Switching Modes 116
      11. Excessive Memory Utilization 121
      12. Exam Preparation Tasks 124
      13. Review All Key Topics 124
      14. Define Key Terms 124
      15. Complete Tables and Lists from Memory 125
      16. Command Reference to Check Your Memory 125
  3. Part II Troubleshooting Cisco Catalyst Switch Features
    1. Chapter 4 Troubleshooting Layer 2 Trunks, VTP, and VLANs 129
      1. “Do I Know This Already?” Quiz 129
      2. Foundation Topics 132
      3. Frame-Forwarding Process 132
      4. Troubleshooting Trunks 140
      5. Encapsulation Mismatch 141
      6. Incompatible Trunking Modes 143
      7. VTP Domain Name Mismatch 146
      8. Native VLAN Mismatch 146
      9. Allowed VLANs 147
      10. Troubleshooting VTP 148
      11. Domain Name Mismatch 148
      12. Version Mismatch 149
      13. Mode Mismatch 149
      14. Password Mismatch 151
      15. Higher Revision Number 151
      16. Troubleshooting VLANs 152
      17. Incorrect IP Addressing 152
      18. Missing VLAN 153
      19. Incorrect Port Assignment 154
      20. The MAC Address Table 155
      21. Layer 2 Trouble Tickets 157
      22. Trouble Ticket 4-1 158
      23. Trouble Ticket 4-2 160
      24. Exam Preparation Tasks 165
      25. Review All Key Topics 165
      26. Define Key Terms 165
      27. Complete Tables and Lists from Memory 166
      28. Command Reference to Check Your Memory 166
    2. Chapter 5 Troubleshooting STP and Layer 2 EtherChannel 169
      1. “Do I Know This Already?” Quiz 169
      2. Foundation Topics 172
      3. Spanning Tree Protocol Overview 172
      4. Reviewing STP Operation 173
      5. Determining Root Port 175
      6. Determining Designated Port 176
      7. Determining Nondesignated Port 176
      8. Collecting Information About an STP Topology 177
      9. Gathering STP Information 177
      10. Gathering MSTP Information 179
      11. STP Troubleshooting Issues 180
      12. Corruption of a Switch’s MAC Address Table 180
      13. Broadcast Storms 181
      14. Troubleshooting STP Features 182
      15. PortFast 183
      16. BPDU Guard 184
      17. BPDU Filter 187
      18. Root Guard 189
      19. Loop Guard 190
      20. STP Trouble Tickets 190
      21. Trouble Ticket 5-1 191
      22. Trouble Ticket 5-2 194
      23. Trouble Ticket 5-3 196
      24. Troubleshooting Layer 2 EtherChannel 199
      25. Reviewing Layer 2 EtherChannel 199
      26. EtherChannel Trouble Tickets 200
      27. Trouble Ticket 5-4 201
      28. Trouble Ticket 5-5 204
      29. Exam Preparation Tasks 206
      30. Review All Key Topics 206
      31. Define Key Terms 206
      32. Complete Tables and Lists from Memory 207
      33. Command Reference to Check Your Memory 207
    3. Chapter 6 Troubleshooting Inter-VLAN Routing and Layer 3 EtherChannels 209
      1. “Do I Know This Already?” Quiz 209
      2. Foundation Topics 212
      3. Troubleshooting a Router-on-a-Trunk/Stick 212
      4. Router-on-a-Trunk/Stick Trouble Tickets 213
      5. Trouble Ticket 6-1 214
      6. Trouble Ticket 6-2 218
      7. Troubleshooting Switched Virtual Interfaces 221
      8. Reviewing SVIs 221
      9. Troubleshooting SVIs 223
      10. SVI Trouble Tickets 224
      11. Trouble Ticket 6-3 225
      12. Trouble Ticket 6-4 230
      13. Troubleshooting Routed Ports 233
      14. Routed Ports Trouble Tickets 234
      15. Trouble Ticket 6-5 235
      16. Troubleshooting Layer 3 EtherChannel 237
      17. Layer 3 EtherChannel Trouble Tickets 239
      18. Trouble Ticket 6-6 240
      19. Exam Preparation Tasks 244
      20. Review All Key Topics 244
      21. Define Key Terms 244
      22. Complete Tables and Lists from Memory 245
      23. Show Command Reference to Check Your Memory 245
    4. Chapter 7 Troubleshooting Switch Security Features 247
      1. “Do I Know This Already?” Quiz 247
      2. Foundation Topics 250
      3. Troubleshooting Port Security 250
      4. Common Port Security Issues 250
      5. Port Security Configured but Not Enabled 250
      6. Static MAC Address Not Configured Correctly 251
      7. Maximum Number of MAC Addresses Reached 253
      8. Legitimate Users Being Blocked Because of Violation 254
      9. Running Configuration Not Saved to Startup Configuration 260
      10. Port Security Trouble Tickets 261
      11. Trouble Ticket 7-1 261
      12. Troubleshooting Spoof-Prevention Features 265
      13. DHCP Snooping 265
      14. Dynamic ARP Inspection 267
      15. IP Source Guard 268
      16. Spoof-Prevention Features Trouble Tickets 270
      17. Trouble Ticket 7-2 270
      18. Troubleshooting Access Control 273
      19. Protected Ports 273
      20. Private VLANs 275
      21. VACLs 279
      22. Exam Preparation Tasks 281
      23. Review All Key Topics 281
      24. Define Key Terms 282
      25. Command Reference to Check Your Memory 282
    5. Chapter 8 Troubleshooting First-Hop Redundancy Protocols 287
      1. “Do I Know This Already?” Quiz 287
      2. Foundation Topics 290
      3. Troubleshooting HSRP 290
      4. Reviewing HSRP 290
      5. HSRP Converging After a Failure 291
      6. HSRP Verification and Troubleshooting 292
      7. Virtual Router MAC Address 293
      8. Interface Tracking 293
      9. Verifying First Hop 294
      10. Debug 296
      11. HSRP Trouble Tickets 297
      12. Trouble Ticket 8-1 297
      13. Trouble Ticket 8-2 300
      14. Trouble Ticket 8-3 302
      15. Troubleshooting VRRP 306
      16. Reviewing VRRP 306
      17. VRRP Verification and Troubleshooting 308
      18. Virtual Router MAC Address 309
      19. Object Tracking 309
      20. Verifying First Hop 310
      21. VRRP Trouble Tickets 312
      22. Trouble Ticket 8-4 312
      23. Trouble Ticket 8-5 315
      24. Troubleshooting GLBP 318
      25. Reviewing GLBP 319
      26. GLBP Verification and Troubleshooting 321
      27. Virtual Router MAC Addresses 323
      28. GLBP Object Tracking 323
      29. Verifying GLBP First Hop 325
      30. GLBP Trouble Tickets 326
      31. Trouble Ticket 8-6 327
      32. Trouble Ticket 8-7 329
      33. Comparing HSRP, VRRP, and GLBP 330
      34. Exam Preparation Tasks 332
      35. Review All Key Topics 332
      36. Define Key Terms 333
      37. Complete Tables and Lists from Memory 333
      38. Command Reference to Check Your Memory 333
  4. Part III Troubleshooting Router Features
    1. Chapter 9 Troubleshooting IPv4 Addressing and Addressing Technologies 335
      1. “Do I Know This Already?” Quiz 335
      2. Foundation Topics 338
      3. Troubleshooting IPv4 Addressing 338
      4. IPv4 Addressing Issues 338
      5. Determining IP Addresses Within a Subnet 341
      6. Troubleshooting DHCP for IPv4 342
      7. Reviewing DHCP Operations 342
      8. Potential DHCP Troubleshooting Issues 347
      9. DHCP Troubleshooting Commands 348
      10. Troubleshooting NAT 350
      11. Reviewing NAT 350
      12. NAT Troubleshooting Issues 353
      13. NAT Troubleshooting Commands 354
      14. IPv4 Addressing and Addressing Technologies Trouble Tickets 356
      15. Trouble Ticket 9-1 356
      16. Trouble Ticket 9-2 358
      17. Trouble Ticket 9-3 361
      18. Exam Preparation Tasks 364
      19. Review All Key Topics 364
      20. Define Key Terms 365
      21. Command Reference to Check Your Memory 365
    2. Chapter 10 Troubleshooting IPv6 Addressing and Addressing Technologies 367
      1. “Do I Know This Already?” Quiz 367
      2. Foundation Topics 370
      3. Troubleshooting IPv6 Addressing 370
      4. IPv6 Addressing Review 370
      5. Neighbor Solicitation and Neighbor Advertisement 370
      6. EUI-64 373
      7. Troubleshooting IPv6 Address Assignment 375
      8. Stateless Address Autoconfiguration/SLAAC 375
      9. Stateful DHCPv6 381
      10. Stateless DHCPv6 382
      11. DHCPv6 Operation 384
      12. DHCPv6 Relay Agent 385
      13. IPv6 Addressing Trouble Tickets 386
      14. Trouble Ticket 10-1 386
      15. Trouble Ticket 10-2 389
      16. Exam Preparation Tasks 394
      17. Review All Key Topics 394
      18. Define Key Terms 395
      19. Command Reference to Check Your Memory 395
    3. Chapter 11 Troubleshooting IPv4 and IPv6 ACLs and Prefix Lists 397
      1. “Do I Know This Already?” Quiz 397
      2. Foundation Topics 401
      3. Troubleshooting IPv4 ACLs 401
      4. Reading an IPv4 ACL 401
      5. Using an IPv4 ACL for Filtering 403
      6. Using a Time-Based IPv4 ACL 403
      7. IPv4 ACL Trouble Tickets 405
      8. Trouble Ticket 11-1 405
      9. Troubleshooting IPv6 ACLs 407
      10. Reading an IPv6 ACL 408
      11. Using an IPv6 ACL for Filtering 409
      12. IPv6 ACL Trouble Tickets 410
      13. Trouble Ticket 11-2 410
      14. Troubleshooting Prefix Lists 414
      15. Reading a Prefix List 414
      16. Prefix List Processing 415
      17. Prefix List Trouble Tickets 416
      18. Trouble Ticket 11-3 417
      19. Exam Preparation Tasks 419
      20. Review All Key Topics 419
      21. Define Key Terms 419
      22. Command Reference to Check Your Memory 419
    4. Chapter 12 Troubleshooting Basic IPv4/IPv6 Routing and GRE Tunnels 423
      1. “Do I Know This Already?” Quiz 423
      2. Foundation Topics 427
      3. Packet-Forwarding Process 427
      4. Reviewing Layer 3 Packet-Forwarding Process 427
      5. Troubleshooting the Packet-Forwarding Process 431
      6. Troubleshooting Routing Information Sources 435
      7. Data Structures and the Routing Table 436
      8. Sources of Route Information 436
      9. Troubleshooting Static Routes 438
      10. IPv4 Static Routes 439
      11. IPv6 Static Routes 443
      12. Static Routing Trouble Tickets 445
      13. Trouble Ticket 12-1 445
      14. Trouble Ticket 12-2 448
      15. Troubleshooting GRE Tunnels 450
      16. Exam Preparation Tasks 459
      17. Review All Key Topics 459
      18. Define Key Terms 460
      19. Complete Tables and Lists from Memory 460
      20. Command Reference to Check Your Memory 460
    5. Chapter 13 Troubleshooting RIPv2 and RIPng 463
      1. “Do I Know This Already?” Quiz 463
      2. Foundation Topics 466
      3. Troubleshooting RIPv2 466
      4. Missing RIPv2 Routes 466
      5. Interface Is Shut Down 469
      6. Wrong Subnet 469
      7. Bad or Missing Network Statement 470
      8. Passive Interface 471
      9. Wrong Version 473
      10. Max Hop Count Exceeded 475
      11. Authentication 477
      12. Route Filtering 479
      13. Split Horizon 480
      14. Autosummarization 482
      15. Better Source of Information 483
      16. ACLs 485
      17. Load Sharing 485
      18. Other RIP Issues 486
      19. Missing Default Route 486
      20. Route Summarization 487
      21. Troubleshooting RIPng 492
      22. RIPv2 and RIPng Trouble Tickets 498
      23. Trouble Ticket 13-1 498
      24. Trouble Ticket 13-2 502
      25. Trouble Ticket 13-3 506
      26. Exam Preparation Tasks 509
      27. Review All Key Topics 509
      28. Define Key Terms 510
      29. Command Reference to Check Your Memory 510
    6. Chapter 14 Troubleshooting EIGRP 513
      1. “Do I Know This Already?” Quiz 513
      2. Foundation Topics 517
      3. Troubleshooting EIGRP for IPv4 517
      4. Troubleshooting EIGRP for IPv4 Neighbor Adjacencies 517
      5. Interface Is Down 518
      6. Mismatched Autonomous System Numbers 518
      7. Incorrect Network Statement 520
      8. Mismatched K Values 522
      9. Passive Interface 523
      10. Different Subnets 524
      11. Authentication 525
      12. ACLs 527
      13. Timers 528
      14. Troubleshooting EIGRP for IPv4 Routes 528
      15. Bad or Missing Network Command 529
      16. Better Source of Information 530
      17. Route Filtering 534
      18. Stub Configuration 535
      19. Interface Is Shut Down 537
      20. Split-horizon 537
      21. Troubleshooting Miscellaneous EIGRP for IPv4 Issues 539
      22. Feasible Successors 539
      23. Discontiguous Networks and Autosummarization 542
      24. Route Summarization 543
      25. Load Balancing 544
      26. EIGRP for IPv4 Trouble Tickets 546
      27. Trouble Ticket 14-1 546
      28. Trouble Ticket 14-2 553
      29. Trouble Ticket 14-3 557
      30. Troubleshooting EIGRP for IPv6 561
      31. Troubleshooting EIGRP for IPv6 Neighbor Issues 561
      32. Interface Is Down 561
      33. Mismatched Autonomous System Numbers 562
      34. Mismatched K Values 562
      35. Passive Interfaces 562
      36. Mismatched Authentication 562
      37. Timers 563
      38. Interface Not Participating in Routing Process 563
      39. ACLs 564
      40. Troubleshooting EIGRP for IPv6 Route 564
      41. Interface Not Participating in Routing Process 564
      42. Better Source of Information 565
      43. Route Filtering 565
      44. Stub Configuration 565
      45. Split-horizon 566
      46. EIGRP for IPv6 Trouble Tickets 567
      47. Trouble Ticket 14-4 568
      48. Troubleshooting Named EIGRP Configurations 572
      49. Named EIGRP Verification Commands 573
      50. Named EIGRP Trouble Tickets 577
      51. Trouble Ticket 14-5 577
      52. Exam Preparation Tasks 582
      53. Review All Key Topics 582
      54. Define Key Terms 583
      55. Command Reference to Check Your Memory 583
    7. Chapter 15 Troubleshooting OSPF 587
      1. “Do I Know This Already?” Quiz 587
      2. Foundation Topics 590
      3. Troubleshooting OSPFv2 590
      4. Troubleshooting OSPFv2 Neighbor Adjacencies 590
      5. Interface Is Down 593
      6. Interface Not Running the OSPF Process 593
      7. Mismatched Timers 594
      8. Mismatched Area Numbers 596
      9. Mismatched Area Type 597
      10. Different Subnets 598
      11. Passive Interface 599
      12. Mismatched Authentication Information 600
      13. ACLs 601
      14. MTU Mismatch 602
      15. Duplicate Router IDs 603
      16. Mismatched Network Types 604
      17. Troubleshooting OSPFv2 Routes 606
      18. Interface Not Running the OSPF Process 606
      19. Better Source of Information 607
      20. Route Filtering 611
      21. Stub Area Configuration 613
      22. Interface Is Shut Down 614
      23. Wrong Designated Router Was Elected 615
      24. Duplicate Router IDs 619
      25. Troubleshooting Miscellaneous OSPFv2 Issues 620
      26. Tracking OSPF Advertisements Through a Network 620
      27. Route Summarization 622
      28. Discontiguous Areas 624
      29. Load Balancing 626
      30. Default Route 627
      31. OSPFv2 Trouble Tickets 627
      32. Trouble Ticket 15-1 628
      33. Trouble Ticket 15-2 635
      34. Trouble Ticket 15-3 639
      35. Troubleshooting OSPFv3 for IPv6 641
      36. OSPFv3 Troubleshooting Commands 641
      37. OSPFv3 Trouble Tickets 647
      38. Trouble Ticket 15-4 647
      39. Trouble Ticket 15-5 650
      40. Troubleshoot OSPFv3 Address Families 655
      41. OSPFv3 Address Family Troubleshooting 655
      42. OSPFv3 AF Trouble Tickets 664
      43. Trouble Ticket 15-6 665
      44. Exam Preparation Tasks 669
      45. Review All Key Topics 669
      46. Define Key Terms 670
      47. Complete Tables and Lists from Memory 670
      48. Command Reference to Check Your Memory 671
    8. Chapter 16 Troubleshooting Route Maps and Policy-Based Routing 675
      1. “Do I Know This Already?” Quiz 675
      2. Foundation Topics 678
      3. Troubleshooting Route Maps 678
      4. How to Read a Route Map 678
      5. Troubleshooting Policy-Based Routing 681
      6. PBR 681
      7. Policy-Based Routing Trouble Tickets 684
      8. Trouble Ticket 16-1 685
      9. Trouble Ticket 16-2 689
      10. Trouble Ticket 16-3 691
      11. Exam Preparation Tasks 693
      12. Review All Key Topics 693
      13. Define Key Terms 693
      14. Command Reference to Check Your Memory 693
    9. Chapter 17 Troubleshooting Redistribution 697
      1. “Do I Know This Already?” Quiz 697
      2. Foundation Topics 700
      3. Troubleshooting IPv4 and IPv6 Redistribution 700
      4. Route Redistribution Overview 700
      5. Troubleshooting Redistribution into RIP 703
      6. Troubleshooting Redistribution into EIGRP 706
      7. Troubleshooting Redistribution into OSPF 710
      8. Troubleshooting Redistribution into BGP 715
      9. Troubleshooting Redistribution with Route Maps 718
      10. Redistribution Trouble Tickets 718
      11. Trouble Ticket 17-1 719
      12. Trouble Ticket 17-2 723
      13. Trouble Ticket 17-3 727
      14. Trouble Ticket 17-4 733
      15. Troubleshooting Advanced Redistribution Issues 737
      16. Troubleshooting Suboptimal Routing Caused by Redistribution 737
      17. Troubleshooting Routing Loops Caused by Redistribution 739
      18. Exam Preparation Tasks 745
      19. Review All Key Topics 745
      20. Define Key Terms 745
      21. Command Reference to Check Your Memory 746
    10. Chapter 18 Troubleshooting BGP 749
      1. “Do I Know This Already?” Quiz 749
      2. Foundation Topics 753
      3. Troubleshooting BGP Neighbor Adjacencies 753
      4. Interface Is Down 754
      5. Layer 3 Connectivity Is Broken 754
      6. Path to Neighbor Is via Default Route 755
      7. Neighbor Does Not Have a Route to the Local Router 756
      8. Incorrect neighbor Statement 757
      9. BGP Packets Sourced from Wrong IP Address 758
      10. ACLs 759
      11. TTL of BGP Packet Expires 761
      12. Mismatched Authentication 763
      13. Misconfigured Peer Groups 764
      14. Timers 765
      15. Troubleshooting BGP Routes 766
      16. Missing or Bad network mask Command 768
      17. Next-Hop Router Not Reachable 770
      18. BGP Split-Horizon Rule 772
      19. Better Source of Information 773
      20. Route Filtering 775
      21. Troubleshooting BGP Path Selection 780
      22. Understanding the Best Path Decision-Making Process 781
      23. Private Autonomous System Numbers 784
      24. Using debug Commands 784
      25. Troubleshooting BGP for IPv6 786
      26. BGP Trouble Tickets 790
      27. Trouble Ticket 18-1 791
      28. Trouble Ticket 18-2 796
      29. Trouble Ticket 18-3 802
      30. MP-BGP Trouble Tickets 807
      31. Trouble Ticket 18-4 807
      32. Exam Preparation Tasks 810
      33. Review All Key Topics 810
      34. Define Key Terms 811
      35. Command Reference to Check Your Memory 811
  5. Part IV Troubleshooting Management
    1. Chapter 19 Troubleshooting Management Protocols and Tools 815
      1. “Do I Know This Already?” Quiz 815
      2. Foundation Topics 818
      3. Management Protocols Troubleshooting 818
      4. NTP Troubleshooting 818
      5. Syslog Troubleshooting 821
      6. SNMP Troubleshooting 823
      7. Management Tools Troubleshooting 826
      8. Cisco IOS IPSLA Troubleshooting 827
      9. Object Tracking Troubleshooting 833
      10. SPAN and RSPAN Troubleshooting 835
      11. Management Protocols and Tools Trouble Tickets 837
      12. Trouble Ticket 19-1 838
      13. Exam Preparation Tasks 845
      14. Review All Key Topics 845
      15. Define Key Terms 846
      16. Command Reference to Check Your Memory 846
    2. Chapter 20 Troubleshooting Management Access 851
      1. “Do I Know This Already?” Quiz 851
      2. Foundation Topics 854
      3. Console and vty Access Troubleshooting 854
      4. Console Access Troubleshooting 854
      5. vty Access Troubleshooting 855
      6. Telnet 855
      7. SSH 857
      8. Password Encryption Levels 858
      9. Cisco IOS AAA Troubleshooting 858
      10. Management Access Trouble Tickets 861
      11.   Trouble Ticket 20-1 862
      12.   Trouble Ticket 20-2 863
      13.   Trouble Ticket 20-3 865
      14. Exam Preparation Tasks 868
      15. Review All Key Topics 868
      16. Define Key Terms 868
      17. Command Reference to Check Your Memory 868
  6. Part V Final Preparation
    1. Chapter 21 Additional Trouble Tickets 871
      1. Introduction 871
      2. Trouble Ticket 1 872
      3. Suggested Solution 875
      4. Trouble Ticket 2 876
      5. Suggested Solution 879
      6. Trouble Ticket 3 880
      7. Suggested Solution 882
      8. Trouble Ticket 4 884
      9. Issue 1: Suggested Solution 891
      10. Issue 2: Suggested Solution 897
      11. Issue 3: Suggested Solution 897
      12. Issue 4: Suggested Solution 898
      13. Trouble Ticket 5 901
      14. Suggested Solution 907
      15. Trouble Ticket 6 910
      16. Suggested Solution 916
      17. Trouble Ticket 7 918
      18. Issue 1: Forgotten Enable Secret Password 919
      19. Issue 1: Suggested Solution 919
      20. Issue 2: An exec-timeout Parameter Set Too Low 921
      21. Issue 2: Suggested Solution 921
      22. Issue 3: ACL Misconfiguration 922
      23. Issue 3: Suggested Solution 922
      24. Trouble Ticket 8 923
      25. Suggested Solution 926
      26. Trouble Ticket 9 926
      27. Issue 1: Adjacency Between Routers R1 and R2 927
      28. Issue 1: Suggested Solution 930
      29. Issue 2: Adjacency Between Routers R2 and BB2 930
      30. Issue 2: Suggested Solution 931
      31. Issue 3: Adjacency Between Routers BB1 and BB2 931
      32.  Issue 3: Suggested Solution 933
      33. Trouble Ticket 10 934
      34. Issue 1: Router R2 Not Load Balancing Between Routers BB1 and BB2 937
      35. Issue 1: Suggested Solution 937
      36. Issue 2: Backbone Routes Not Being Suppressed 938
      37. Issue 2: Suggested Solution 939
    2. Chapter 22 Final Preparation 943
      1. Tools for Final Preparation 943
      2. Exam Engine and Questions on the CD 943
      3. Install the Exam Engine 944
      4. Activate and Download the Practice Exam 944
      5. Activating Other Exams 945
      6. Premium Edition 945
      7. The Cisco Learning Network 945
      8. Memory Tables 945
      9. Chapter-Ending Review Tools 946
      10. Suggested Plan for Final Review/Study 946
      11. Step 1: Review Key Topics and DIKTA Questions 947
      12. Step 3: Hands-On Practice 947
      13. Step 5: Subnetting Practice 948
      14. Step 6: Use the Exam Engine 948
      15. Summary 949
  7. Part VI Appendixes
    1. Appendix A Answers to the “Do I Know This Already” Quizzes 951
    2. Appendix B TSHOOT Exam Updates 957
    3. CD-Only Appendixes and Glossary
    4. Appendix C Memory Tables
    5. Appendix D Memory Tables Answer Key
    6. Appendix E Study Planner
    7. 9781587205613, 10/29/14, MF
Authors Biography

Raymond Lacoste is a Cisco Certified Systems Instructor (CCSI) who has dedicated his IT career to teaching others. Starting out as a mentor at Skillsoft, he helped students with their studies, explaining various Cisco, Microsoft, and industry-related concepts in ways that improved the students understanding. Now he spends his days at Skillsoft teaching the CCNA and CCNP Routing and Switching certification track. He has taught over 300 Cisco classes in addition to the countless practice labs, demonstrations, hands-on labs, and student guides he has developed. However, it is not just about teaching, it is also about learning. To date, Raymond has passed more than 100 IT certification exams as he continues to keep his learning and knowledge up-to-date. His certification wall includes various Cisco certifications, Microsoft certifications, CompTIA certifications, and the ISC2 CISSP (Certified Information Systems Security Professional) designation. He was also awarded the Cisco Sirius Top Quality Instructor award. His next goal is to achieve the CCIE designation in Routing and Switching. Raymond lives in Atlantic, Canada, with his wife, Melanie, and two children.

Kevin Wallace, CCIEx2 (Collaboration and R/S) #7945, CCSI #20061: With Cisco experience dating back to 1989, Kevin has been a network design specialist for the Walt Disney World Resort, an instructor of Cisco courses for Skillsoft, and a network manager for Eastern Kentucky University.

Kevin currently produces video courses and writes books for Cisco Press/Pearson IT Certification, and he lives in central Kentucky with his wife (Vivian) and two daughters (Stacie and Sabrina).

Additional information
Weight1.903 kg
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