ICT in Business Business and Communication Systems GCSE for CCEA/ICAA

Description

Written specifically for the ICAA/CCEA (formerly NDTEF) specifications covering communication systems in business and written by authors who are examiners in this subject, this text provides clear explanations of the role of ICT in business, in all the key contexts: business and its environment; human resources; workplace organization and production; accounting and finance; and marketing. The book features: case study examples from business which help explain each key point; visual diagrammatic summaries which reinforce understanding and streamline revision; thinking points and activities which involve the student in active learning; advice on exam preparation and coursework; and frequent opportunities to practice typical examination questions.

Table of Contents

1. Section 1 Use of ICT tools: publishing software
   1. spreadsheets
   2. databases
   3. communications software
   4. multimedia
   5. CAD/CAM and image-creation software
   6. summary questions
2. Section 2 Business and its environment: objectives of business
   1. external constraints on business activity – the market
   2. external constraints on business activity – the law
   3. summary questions
3. Section 3 Human resources: HR functions – job roles and working conditions
   1. HR functions – recruitment
   2. HR functions record-keeping and training
   3. motivation; payment systems
   4. communication systems
   5. summary questions
4. Section 4 Workplace organization and production: workplace organization – location and the working environment
   1. workplace organization – storing and sharing information
   2. production – cost and break-even analysis
   3. production – use of computers to improve design and efficiency
   4. summary questions
5. Section 5 marketing: what is marketing?
   1. marketing – research and strategy
   2. international communications
   3. summary questions
6. Section 6 Finance and accounting: cash flow forecasting
   1. profit and loss account
   2. banking services
   3. summary questions