The Effective Health Care Supervisor (9th Edition)

Description

The Effective Health Care Supervisor offers proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible.

The Ninth Edition examines environmental changes and healthcare reform activities as well as updated and expanded information on HIPAA. Other current people-management topics such as social media in the work place, performance appraisals, recruitment issues, changes in overtime rules, and more are covered. This edition also offers new key terms in each chapter as well as a number of new end-of-chapter activities.

Table of Contents

1. Part I The Setting
   1. Chapter 1 The Evolving Supervisory Role
   2. Chapter 2 The Volatile Healthcare Environment
   3. Chapter 3 The Nature of Supervision: Health Care and Everywhere
   4. Chapter 4 Management and Its Basic Functions
2. Part II The Supervisor and Self
   1. Chapter 5 Delegation and Empowerment: Forming Some Good Habits
   2. Chapter 6 Time Management: Expanding the Day without Stretching the Clock
   3. Chapter 7 Self-Management and Personal Supervisory Effectiveness
3. Part III The Supervisor and the Employee
   1. Chapter 8 Interviewing: Start Strong to Recruit Successfully
   2. Chapter 9 Leadership and the Supervisor
   3. Chapter 10 When the Employees Are Professionals
   4. Chapter 12 Performance Appraisal: Cornerstone of Employee Development
   5. Chapter 13 Criticism and Discipline: Guts, Tact, and Justice
   6. Chapter 14 The Problem Employee and Employee Problems
   7. Chapter 15 The Supervisor and the Human Resource Department
4. Part IV The Supervisor and the Task
   1. Chapter 16 Ethics and Ethical Standards
   2. Chapter 17 Decisions, Decisions
   3. Chapter 18 Management of Change: Resistance Is Where You Find It
   4. Chapter 19 Communication: Not by Spoken Words Alone
   5. Chapter 20 How to Arrange and Conduct Effective Meetings
   6. Chapter 20 How to Arrange and Conduct Effective Meetings
   7. Chapter 21 Budgeting and Cost Control
   8. Chapter 22 Quality and Productivity: Sides of the Same Coin
   9. Chapter 23 Teams, Team Building, and Teamwork
   10. Chapter 24 Methods Improvement: Making Work-and Life-Easier
   11. Chapter 25 Reengineering and Reduction-in-Force
   12. Chapter 26 Continuing Education: Your Employees and You
   13. Chapter 27 The Supervisor and the Law
   14. Chapter 28 The Manager and Living with HIPAA
   15. Chapter 29 Organizational Communication: Looking Up, Down, and Laterally
   16. Chapter 30 Unions: Avoiding Them When Possible and Living with Them When Necessary

Author Biography

Charles R. McConnell, MBA, CM – Human Resource and Editorial Consultant, Ontario, New York
Charles R. McConnell started his professional career in industrial and management engineering, followed by 29 years in human resources management in the healthcare industry. During those years he served as a human resources manager for affiliated organizations of a multi-facility healthcare system based in Rochester, New York, and earlier as a senior consultant with the Management and Planning Services division of the Hospital Association of New York State. He currently is an independent human resources and editorial consultant who has published more than 20 books and numerous articles, and serves as editor of a quarterly professional journal. He holds a BS in engineering and an MBA from the State University of New York at Buffalo, and has served as adjunct faculty at several colleges.