Human Resource Management In Health Care (3rd Edition)

Description

Written for practitioners and students in all health disciplines, Human Resource Management in Health Care: Principles and Practice, Third Edition is a practical hands-on guide covering topics such as recruitment, compensation and benefits, training, termination, legal issues, labor unions, and more.

Each chapter is introduced by a case study related to the material that follows. The case study is resolved by the end of each chapter with expert commentary and practical suggestions. Chapters also feature real-life learning objectives, provocative questions for review and discussion, and a “Spotlight on Community Service” to emphasize the importance of customer service in the context of the material presented in the chapter. Numerous examples, sample forms and documents are also included.

Key Features

• Three new chapters:
• Ethics and Ethical Behavior addresses ethical conduct at all organization levels, and offers a sample organizational “Code of Conduct”
• The Impact and Effect of Social Media is treated in another new chapter, detailing both its benefits and shortcomings
• Human Resource Consultants and Human Resource Arbitration combines former chapters 21 and 22 into a streamlined, comprehensive update
• Updated employment-related legislation and case law, including the Family Medical Leave Act and Health Insurance Portability and Accountability Act (HIPAA)
• New coverage of diversity in recruiting and possible discrimination due to social media interactions
• Expanded and updated treatment of privacy and sexual harassment, counseling, employee behavior and substance abuse, succession planning, and much more

Table of Contents

1. Section I Fundamentals
   1. Chapter 1 An Overview of Human Resources.
   2. Chapter 2 How Human Resources Fits Into an Organization.
   3. Chapter 3 The Legal Framework of Contemporary Human Resources.
   4. Chapter 4 Human Resource Activities and Managers.
   5. Chapter 5 The Manager-Employee Relationship.
   6. Chapter 6 Position Descriptions.
   7. Chapter 7 Directions in Employee Relations.
2. Section II Services
   1. Chapter 8 Compensation and Benefits.
   2. Chapter 9 Performance Appraisal.
   3. Chapter 10 Succession Planning.
   4. Chapter 11 Employee Training.
3. Section III Recruitment
   1. Chapter 12 Department Managers and the Recruiting Process.
   2. Chapter 13 Conducting a Successful and Legal Selection Interview.
   3. Section IV Problems, Correction, and Discipline
   4. Chapter 14 Managers and Employee Problems.
   5. Chapter 15 Addressing Problems before Taking Action.
   6. Chapter 16 Terminating Employees.
4. Section V Special Situations
   1. Chapter 17 Documentation.
   2. Chapter 18 Ethics and Ethical Behavior.
   3. Chapter 19 The Impact and Effects of Social Media.
   4. Chapter 20 Relations with Labor Unions.
   5. Chapter 21 Special Support: Human Resources Arbitration and Human Resource Consultants.
   6. Chapter 22 Maintaining an Effective Human Resource Department.

Author Biography

Charles R. McConnell, MBA, CM – Human Resource and Editorial Consultant, Ontario, New York
Charles R. McConnell started his professional career in industrial and management engineering, followed by 29 years in human resources management in the healthcare industry. During those years he served as a human resources manager for affiliated organizations of a multi-facility healthcare system based in Rochester, New York, and earlier as a senior consultant with the Management and Planning Services division of the Hospital Association of New York State. He currently is an independent human resources and editorial consultant who has published more than 20 books and numerous articles, and serves as editor of a quarterly professional journal. He holds a BS in engineering and an MBA from the State University of New York at Buffalo, and has served as adjunct faculty at several colleges.