IT Strategy and Management (4th Edition)

Description

Businesses are becoming increasingly global, so they need a well-orchestrated IT management strategy to meet the increasing customer expectations and international competition. This concise yet comprehensive edition is designed to prepare students with IT strategy, planning and management with latest management frameworks, researched principles and proven best practices. Besides giving an in-depth study of managing IT as a strategic resource, the book also explains how to prepare an effective plan for implementing IT strategy. Further, it covers the complete lifecycle of IT management encompassing IT projects and program management, IT service management, planning and measuring returns from IT investment, and management of IT-led change in the organization. In addition, it deals with the topics of modern interest such as computer ethics, IPR management, and Indian cyber laws.

New to this Edition

• Includes three new chapters on ‘Business Model Strategies’, ‘Business Process Reengineering and ERP’, and ‘Big Data Analytics Strategy’.
• Several case studies in the Indian context to give a practical under-standing of the subject for the readers.
• MCQs to help students to test their knowledge.

Table of Contents

1. Preface
2. Preface to the First Edition
3. Acknowledgements
4. Business Strategy: Challenges and Opportunities for IT
5. Business and IT Alignment
6. Information Systems in Organization
7. Business Model Strategies
8. Strategic IT Planning
9. Enterprise IT Architecture
10. Business Process Reengineering and ERP
11. IT Application Strategy
12. Strategy for Cloud Computing Adoption
13. Enterprise Data Management Strategies
14. Big Data Analytics Strategy
15. Technology Management Strategy for IT
16. Strategy for IT Program, Project and Portfolio Management
17. IT Service Management Strategy
18. IT Sourcing Strategy
19. Planning and Measuring Returns on IT Investment
20. Strategies for Managing IT-led Change
21. Computer Ethics, IPR and Cybercrime Prevention
22. APPENDIX A: Gap Assessment of ITSM Principles vs. Practice—A Study of Indian Corporations
23. APPENDIX B: Strategies for Exploiting Web 2.0 and Social Media Platforms
24. APPENDIX C: Strategies for Green IT
25. APPENDIX D: Multiple Choice Questions with Answers
26. Bibliography/Webliography
27. Index

Author Biography

SANJIVA SHANKAR DUBEY is a Professor at BIMTECH, Greater Noida. He is also a visiting Professor at IIM Lucknow, S P Jain School of Global Management, Dubai and Singapore, Faculty of Management Studies, University of Delhi and IIIT, Delhi.

As former Asia Pacific Service Delivery Executive he was leading IBM IGA Service Delivery for 17 countries. He was Country Head of IBM consulting and Project Executive of Bharti-IBM outsourcing project.