Shipping & Returns
SHIPPING
- KitaabNow delivery charges are flat Rs. 300 per order nationwide.
- Once the order has been shipped by KitaabNow, it may take from 1-5 days for a parcel to be delivered to its destination.
- Orders can’t be cancelled after they have been shipped.
KitaabNow ships every order with PostEx, our trusted courier partner, for safe and speedy delivery. When you place an order, you receive an order confirmation email with your order details. When it’s shipped, you’ll receive another email with your PostEx tracking number.
Buyers are advised not to receive a parcel if the packaging is open. In case of any inconvenience, we advise our customers to contact us via 03222848222 or [email protected] and we’ll get on with rectifying the problem right away.
KitaabNow believes in customer satisfaction and hence we offer an easy Exchange & Refund Policy of 7 days. To view our Exchange & Refund Policy, click HERE
TRACK YOUR ORDER
You can check the status of your order any time on our Track Your Order page. Just enter the order number from your order confirmation email.
RETURNS
- You can initiate a return process by contacting us at 03222848222 or via email at [email protected].
- To return an item, place the item securely in its original packaging. After receiving your returned items and inspecting the condition of your returned items, we will process your return request as per our Exchange & Refund Policy.
QUESTIONS
If you have any questions, please contact us:
- By email: [email protected]
- By visiting this page on our website: Contact us
- By phone call: 03222848222
- By WhatsApp: 03222848222